RETURN & REFUND POLICY

Your satisfaction is at the heart of our commitment. That is why you have 30 days from receipt of your order to request a return or refund.

1. Easy Return in 4 Steps

  1. Contact us
  2. Fill out a short return form (we will send it to you by email)
  3. Prepare the product in its original condition with all accessories and packaging
  4. Send the package to the provided address. Once received and inspected, we will process your refund.

2. Return Conditions

  • The product must be unused, undamaged, and in its original packaging
  • All accessories and instructions must be included
  • The product must not have been altered, repaired, or modified

Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.

3. Refund

Once the return is received and confirmed, the refund will be issued to the original payment method. Processing time may vary depending on your bank, but we commit to issuing the refund within 14 days of return confirmation.

4. Right of Withdrawal

You have 90 days to exercise your right of withdrawal without giving any reason. This right is exercised by completing our withdrawal form.

5. Legal Guarantees

Conformity Guarantee — You benefit from the legal conformity guarantee for 2 years from delivery. In the event of a defect, you may request repair or replacement. If this is not possible within a reasonable time, you may request a refund.

Hidden Defects Guarantee — In the event of a hidden defect making the product unfit for its intended use, you may claim partial or full refund within 2 years of discovering the defect.

6. Defective or Non-Conforming Product Received

In this case, immediately contact our customer service and attach photos. We will assist you with the exchange or refund process at no cost to you.

7. Delivery Delays

Delays may occur due to external factors (strikes, carriers, weather events). A refund can only be issued once the carrier has confirmed the loss or return of the package. We recommend tracking your package with the provided tracking number and contacting us if any issues arise.

Need help? Our team is available at every step. Write to us at kretz@noeve.co for any questions or refund assistance.