PRIVACY POLICY

We attach great importance to your privacy and the information you share within our SMS marketing service. We use this information to send you SMS notifications (about your order, including abandoned payment reminders), SMS marketing offers, transactional SMS, and review requests.

Our website uses cookies to track items you added to your cart, even if you abandoned your order. This information is used to determine whether cart reminder messages should be sent by SMS.

We collect and process your personal data based on your consent, as part of contract performance, or when required by law.

ARTICLE 1 – PERSONAL DATA COLLECTED

When you make a purchase in our store, we collect the personal data you provide, such as your name, address, and email address. When you visit our website, we automatically receive your computer's IP address as well as details about the browser and operating system you use.

Email Marketing: With your permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 – CONSENT

How do we obtain your consent? When you provide us with your data for a transaction (order, delivery, return...), we assume you consent to its use solely for that purpose. For any other use, such as marketing, we will ask for your explicit consent.

How can you withdraw your consent? You can withdraw your consent at any time by writing to us at kretz@noeve.co.

ARTICLE 3 – DISCLOSURE

We may disclose your personal data if required by law or if you violate our Terms and Conditions.

ARTICLE 4 – SHOPIFY

Our store is hosted by Shopify Inc., which provides the e-commerce platform. Your data is stored on secure servers with a firewall. If you use a direct payment gateway, Shopify stores your credit card data in accordance with PCI-DSS standards and deletes it after the transaction is complete.

ARTICLE 5 – THIRD-PARTY SERVICES

Third-party providers (e.g. payment) only access your data to the extent necessary for their task. Some may be located in other jurisdictions. By proceeding with a transaction, your data may be subject to the local laws of those jurisdictions (e.g. the Patriot Act in the USA). If you leave our website (e.g. via links), this policy no longer applies.

ARTICLE 6 – SECURITY

We apply appropriate security measures. Sensitive data (such as bank cards) is encrypted (SSL, AES-256). Although no system is infallible, we comply with industry standards.

COOKIES USED

_session_id: unique identifier to store session information.
_shopify_visit: stores visits (30 min).
_shopify_uniq: measures visits per customer (expires at midnight).
cart: stores cart contents (2 weeks).
_secure_session_id: secure session identifier.
storefront_digest: verifies whether the visitor has access (password).

ARTICLE 7 – AGE OF CONSENT

By using this website, you confirm that you are of legal age in your jurisdiction, or that you have given consent for a minor under your supervision to use the website.

ARTICLE 8 – POLICY CHANGES

We reserve the right to modify this policy. All updates take effect upon publication on the website. In the event of significant changes, we will indicate this here. In the event of an acquisition or merger, your data may be transferred to the new owners.

ARTICLE 9 – YOUR RIGHTS (GDPR)

In accordance with regulations, you have the following rights: Access, Rectification, Erasure, Restriction, Objection, Data Portability. You may exercise your rights at any time by writing to us at kretz@noeve.co.

QUESTIONS AND CONTACT

For any requests, questions, or complaints regarding your personal data, contact our data protection officer: 📧 kretz@noeve.co