FAQ

Frequently Asked Questions

Order & Delivery

How long does delivery take? Our average delivery time is 7 business days. In exceptional cases, it may take up to 12 days. Please wait at least 12 days before contacting our customer service.

How can I track my order? Use the "Track my order" link on the website. Enter your order number and email address. The tracking number is usually available 2 to 3 days after purchase.

Do you ship internationally? Yes, we ship worldwide. Delivery times may vary depending on the country.

Cancellations & Returns

Can I cancel my order? Yes, you can cancel your order within 24 hours of confirmation. Contact us at: kretz@noeve.co

I want to return a product. What should I do? You have up to 90 days to change your mind. Please read our Return & Refund Policy before contacting us.

Payment

Is payment secure? Yes. All transactions are encrypted with an SSL certificate. Payments are processed by a secure provider, and no banking data is stored on our servers.

Customer Service

How can you contact us? You can write to us at kretz@noeve.co. We respond in 99% of cases within 24 hours, Monday to Saturday.